Description The Systems analyst reviews business requirements developed from business partners. They convert these to a functional specification and design document. Ultimately, they will develops code within our Policy, Billing and Claims Administration Systems to satisfy the customer needs. In addition, they may need to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders. Skills Needed Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information Listening skills, to understand what people say and to detect what they might be hesitant to say Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements Writing skills, to communicate information effectively to customers, marketing, managers, and technical staff Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering) Understanding of Quality Assurance life cycle and ability to develop and execute a test matrix. Bachelor Degree or equivalent work experience. Knowledge Needed Solid insurance background, specifically in Billing, Rating and/or policy issuance. An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering books and resources An understanding of how to practice requirements engineering according to several software development life cycles in a team environment Knowledge of product management concepts and how enterprise software products are positioned and developed Application domain knowledge is a plus, to have credibility with user representatives and be able to work effectively with them Responsibilities Work with the product manager or project sponsor to document the products vision and the projects scope. Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints. Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. Establish and implement effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organizations requirements engineering policies, procedures, and tools. Implement ways to reuse requirements across projects. Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates. Work within a team environment. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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